This Support Policy outlines the terms and conditions for the support services provided by Leo Space. By engaging with our support services, you agree to comply with the terms outlined in this policy.

1. Scope of Support:

   • Support is provided for products and services purchased directly from Leo Space.
   • Support may include assistance with technical issues, bug fixes, and guidance on product/service usage.

2. Communication Channels:

   • Support is primarily provided through [email/support ticket system/phone], as specified in the contact details on our website.
   • Response times may vary, but we strive to address inquiries promptly during normal business hours.

3. Support Hours:

   • Our standard support hours are [X:00 AM to X:00 PM, Timezone]. Support requests submitted outside these hours will be addressed during the next business day.

4. Response Time:

   • Leo Space aims to respond to support requests within [X hours/days] of receiving the inquiry.
   • Response times may vary based on the complexity of the issue and the volume of support requests.

5. Issue Resolution:

   • Leo Space will make reasonable efforts to resolve reported issues in a timely manner.
   • Complex issues may require additional time for investigation and resolution.

6. Scope of Support Services:

   • Support services cover technical issues, bug fixes, and general guidance on product or service usage.
   • Customization or additional development work may be subject to separate agreements and fees.

7. Customer Responsibilities:

   • Customers are responsible for providing detailed information about the issue, including error messages and steps to reproduce.
   • Cooperation may be required for remote diagnostics or issue resolution.

8. Exclusions:

   • Support does not cover issues arising from third-party products or services not provided by Leo Space.
   • Support may be limited for outdated versions of products or services.

9. Updates and Upgrades:

   • Customers are encouraged to keep products and services updated to the latest versions to benefit from improvements and bug fixes.

10. Termination of Support:

    • Leo Space reserves the right to terminate or modify support services with reasonable notice.
    • Support services may be terminated if the customer breaches the terms of service.

11. Changes to Support Policy:

    • Leo Space reserves the right to update this Support Policy. Users will be notified of any changes on our website.